It was supposed to be a business class experience, but Daryl Aiden Yow and his team were unceremoniously downgraded to economy class just two hours before the flight.
The 32-year-old influencer-entrepreneur wanted to reward everyone with a trip to Bali, he said in an Instagram Story (IGS) on June 22, but ended up swearing off Scoot instead.
The IGS explained that it was a last-minute trip, and despite his partner Glenn’s aversion towards the airline (attributed to their “advertising morals”), Daryl had practically no other option but Scoot.
The airline allegedly told Daryl that they’d been downgraded to economy because “all seats have been taken,” and added that a refund would be made.
However, the staff at the check-in counter could not provide the refund figure, instead giving an estimate of 30% off their ticket price.
Daryl later shared comments from another user facing the same situation, and expressed that getting a refund would probably be tough.
There’s also a chance that the repayment would be in the form of vouchers, which the influencer would rather not have, to put it mildly.
Scoot’s refund policy
On their page, Scoot addressed the possibility of “travel disruptions” and its causes:
“Usually, these moments are due to our strict adherence to flight safety standards or external factors such as weather or air traffic delays.”
In another section, the airline said that refunds are processed within 30 business days, after the company has received a “completed refund application that meets [their] eligibility criteria.”
Babelfish has reached out to Scoot, but did not receive a response at the time of writing.
Top image via Daryl Aiden Yow’s Facebook page and Scoot’s Facebook page.
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